Question: If an order is placed online, am I able to pick it up at your store location?
Answer: All online orders are shipped from a different warehouse. If you would like to pick up an order at our store location on the Bowery, please inquire with our staff at email@example.com and we will get back to you about whether or not it is possible.
Question: How soon will my order ship?
Answer: Orders are usually processed within 24-48 hours. After your order is processed, each order will then be prepared for shipment. Occasionally we will temporarily run out of stock on an item due to high demand. If this is ever the case for an item you ordered, we will contact you within 24 business hours of your order and inform you of the unavailability. If for any reason you are on an urgent time schedule, our sales team will work on a solution for you! You can also contact one of our sales representatives to check on the availability of an item before you order it.
Question: Where do you ship?
Answer: We ship nationwide domestically and we offer worldwide shipping upon request, please inquire with our staff at firstname.lastname@example.org and we will get back to you.
Question: What is your return policy?
Answer: All regularly stocked items may be returned to us in 30 days if the item is unused and can be put back in the original packaging as delivered. In order for returns to be accepted, please contact one of our sales representatives before returning an item so a return authorization can be created. We will send you an e-mail with instructions on how to return your unwanted items. A 25% restocking fee is applicable to all stock items. To return special order items and/or items that are shipped directly from the manufacturer, please contact one of our sales representatives to request a return with the manufacturer. Items must be unused and in the original packaging that was received. Since manufacturer return policies and restocking fees vary, please contact us as soon as possible so a return request can be submitted and we can inform you of the restocking fee. Although we will attempt to receive a return authorization for all items, please note that some of our equipment is made-to-order and may not be able to be returned. All return fees are of the responsibility of the customer. Restocking fees occur because we want to continue to keep our prices as low as possible. When items are returned, additional costs are associated with the return process.
Question: Is my payment information safe?
Answer: To ensure your safety online, all orders must go through a security check before we start processing each order. Please keep in mind when ordering that there may be a slight delay between when you place the order and when we start processing it.