Customer Service

Shipping & Delivery
We are dedicated to getting your order to you as fast as possible. Our warehouse strives to have orders processed and ready to ship within 1-2 business days (Monday through Friday, 8:00 a.m. to 5:00 p.m., EST). Most products ship from our warehouse, however some items will be shipped directly from the manufacturer, in which some cases the delivery times may vary. Common carrier deliveries range from 1 to 10 days for delivery, depending on your proximity to the shipping origin. Ground shipping can take anywhere from one to seven days. All delivery times are estimates. This pertains to all IN STOCK items. If for any reason an item is not in stock, you will be notified by someone from our sales team to provide more information on an estimate time of delivery.
Privacy & Security
Information Collection & Use Bari Restaurant Equipment is the sole owner of the information that is collected from customers on our website. Customer information is used by BariEquipmentNYC.com to:
  • Process orders
  • Provide a personalized shopping experience for registered customers
  • Send e-mail newsletters full of specials and helpful information to those who choose to receive them
  • Monitor shopping and traffic patterns to improve our site's functionality and user-friendliness
We have one goal it mind - Serving you to the best of our ability!
Sharing Information
At Bari Equipment, we use outside companies to help ship orders and to process credit card transactions so that we make your shopping experience as efficient as possible. We only provide these companies with the appropriate and necessary information needed to process your orders as quick as possible . They do not store, share, or retain this information.
Returns & Replacements
All regularly stocked items, may be returned to us if the item is unused and can be put back in the original packaging. In order for returns to be accepted, your items must be returned within 14 days from receipt of your order. Please contact someone from our sales team by calling us at (212) 925-3845 or sales@bariequipment.com. We will send you an e-mail with instructions on how to complete the return. Refunds will be placed back onto the original form of payment.
Non-stock items can only be returned upon the discretion of our sales team by contacting us once you receive the item. Re-stocking fees may apply depending on the item.
The return shipping fee for a standard return is the responsibility of the customer submitting the request.
Orders
Availability

Occasionally, we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock e-mail  within 24 business hours. If you have a time-constraint on your order, please respond to the e-mail and our Order Support team will work on a solution for you! You can also feel free to contact a Customer Solutions Specialist to check stock on the items you’re purchasing before your order is placed to ensure availability.

Canceling/Modifying an Order

Please contact us immediately if you would like to cancel an order! If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled. In order to maintain accuracy and efficiency in our order process, we are unable to alter any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Solutions Specialist to cancel the order so you can reorder exactly what you need!

Our warehouse works on the weekends to package orders up so they are ready for shipment on Monday morning. Although we do not ship on the weekends, if an order is packaged to ship over a weekend and billed out, the order is not able to be canceled.

If we cannot cancel an order because it has already shipped from our warehouse, please see our Returns Policy.

Changing Your Shipping Address

Please contact us immediately if you would like to ship your order to a different address than you indicated at checkout. Once an order ships, there are fees associated with changing the shipping address that would need to be collected before the change can take effect. The cost of changing the shipping address will depend on the shipping method and number of shipments. If an order has already left our warehouse before the shipping address change is made, we cannot guarantee that it will arrive at the new location. If a carrier tries to deliver a shipment several times and is unsuccessful, your order will be returned to us and treated as a standard return.

Online Security

Please note to ensure our customers’ safety online, all orders go through security checks before we start processing them. Keep this in mind while ordering, as there may be a slight delay between when you place the order and when we start processing it. For a small percentage of orders, we may request additional information via email to help ensure the order’s validity.

Orders - Communication

In order to provide our customers with the most up to date information regarding products and orders, our primary form of communication is via email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to use a valid email address when placing your order. If you have questions that need to be directed to our Customer Solutions team, you are welcome to contact us via email, chat or phone.

Payment, Pricing & Promotions
We ask that all orders be placed online via credit card payment. From the shopping cart, you have the option to check out using our secure server PayPal. We accept all major credit cards including MasterCard, Visa, American Express and Discover. Checks are not acepted.
Registration
At Bari Equipment, we strongly encourage you to register with us during the checkout process. Registration is not mandatory to complete checkout, but by registering you receive the following benefits:
  • Access special sections of the site, such as the My Account section, where you can track current orders, view old orders, and update your billing and shipping information.
  • Reorder quickly by browsing through the items you’ve purchased in the past.
  • When contacting Customer Solutions regarding your order, we can quickly and easily see all past orders for registered users